This Refund Policy explains the conditions under which Rinku will issue refunds for subscription fees. It applies to all paid plans: Basic, Expert, and Self-Hosted.
Because Rinku is a software-as-a-service platform that provides immediate access to tracking infrastructure, analytics, and ad network API integrations upon activation, our general policy is that subscription fees are non-refundable once the billing period has started. Exceptions are described in the sections below.
All new accounts receive a 14-day free trial with full access to the features of the selected plan. No credit card is required to start a trial.
The free trial does not automatically convert to a paid subscription. You will need to explicitly activate a paid plan when the trial period ends. No charge is ever made without your action, so no refund can arise from a trial.
If you activate a paid plan during your trial period, your billing cycle begins from that activation date and the terms of the relevant plan (monthly or annual) apply.
Monthly subscription fees — for Basic or Expert plans billed on a monthly cycle — are non-refundable. When you pay for a monthly period, you receive full access to the Service for that entire billing cycle.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain full access until that date and no further charges are made.
If you believe a charge was made in error (e.g. a duplicate charge or an unauthorized payment), contact us at support@rinku.cc within 7 days of the charge.
Annual plans are billed upfront for 12 months and carry a 20% discount compared to equivalent monthly pricing. Because of the discounted rate, annual plans are subject to the following refund conditions:
To request an annual plan refund, contact support@rinku.cc within 30 days of your purchase or renewal date.
If your monthly click volume exceeds your plan's allocation, overage clicks are billed at $2.00 per 100,000 additional clicks. Overage charges are calculated at the end of the billing period and added to your next invoice.
Overage charges are non-refundable. Click processing is a direct consumption of infrastructure resources. Rinku notifies you by email when you reach 80% and 100% of your monthly allocation, giving you the opportunity to manage your traffic volume or upgrade your plan before significant overages accrue.
If you believe overage charges were applied incorrectly — for example, due to a technical error in click counting — contact us within 14 days of the charge and we will investigate.
Self-Hosted access is provided under a separately negotiated license agreement. Refund conditions for Self-Hosted plans are defined in that individual agreement and may differ from this general policy.
If your Self-Hosted agreement does not contain specific refund terms, the annual subscription policy in Section 4 applies as a default: a pro-rata refund may be requested within 30 days of the initial license fee payment.
For Self-Hosted refund inquiries, contact us at support@rinku.cc with your license key and the reason for your request.
We understand that situations arise outside the normal refund windows. We review refund requests on a case-by-case basis when:
Dissatisfaction with the product's feature set, a change in your business needs, or failure to cancel before a renewal are not grounds for an exceptional refund.
To submit an exceptional refund request, email support@rinku.cc with the subject line "Refund request — [your account email]", a description of the circumstances, and any relevant evidence. We aim to respond within 3 business days.
To submit a refund request, please follow these steps:
Requests sent through channels other than email (e.g. chat, social media) will not be processed as official refund requests.
Once a refund is approved, processing times depend on your payment method and payment provider:
Rinku will send a confirmation email when a refund has been initiated on our end. If you do not see the refund after 10 business days, contact your bank before reaching back to us — processing delays on the banking side are outside our control.
Filing a chargeback or payment dispute with your bank or card issuer without first contacting Rinku support is a violation of our Terms and Conditions. We reserve the right to suspend or permanently terminate accounts associated with chargeback filings, including during the investigation period.
If a chargeback is filed, we will respond to your bank with all relevant transaction and service usage records. A chargeback finding in your favor does not preclude Rinku from pursuing debt recovery for amounts owed.
If you have a billing concern, please contact us first — we resolve most disputes quickly and without the delays a chargeback process involves.
We may update this Refund Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page.
Changes do not apply retroactively — the policy in effect at the time of your purchase governs that transaction.
For all refund inquiries, please contact us:
We aim to respond to all refund-related inquiries within 2 business days.